Policy Center

Policy Center

Please read these different policies carefully before using (as “User”) the website privatetoursinestonia.com and other online features including, but not limited to, emails, newsletters, and text messages (the “Services”) operated by RA Inspire OÜ (“we”).

This Policy Center describes in short how we may collect, secure, process, and disclose your information and what are the terms of Service. These policies may be updated from time to time. Please check it regularly to review any updates we may make.

Last Updated on

9

May 2019

CANCELLATION POLICY

We in the tourism industry know that sometimes things just happen. It’s OK. As a User, you can always cancel and if done correctly we will fully refund you. A confirmed reservation can be cancelled by a User at any time up to the moment of the actual event.

• When cancelled more than 48 hours before the tour, 100% of the paid amount will be refunded.
• When cancelled less than 48 hours before the tour or in the case of a no-show, no refund is issued

Contacts can be found here.

Terms of Service

A. Bookings

After submitting your booking via our website we do our best to confirm your tour or contact you in 24 hours. Due to increased workload during high season (May-September) we might not be able to process every booking so fast, so if you don’t get a response from us or book less than 24 hours before the tour please contact us by phone.

All tours are subject to availability. Paper free confirmation accepted.

B. Cancellations

A confirmed reservation can be cancelled by the User at any time up to the moment of the actual event.
• When cancelled more than 48 hours before the tour, 100% of the paid amount will be refunded.
• When cancelled less than 48 hours before the tour or in the case of a no-show, no refund is issued

C. Payments

We do ask 100% pre-payment for our tours. You can pay by credit card through our secure payment system or PayPal, we can send you an invoice via email if you require one.

Please note that if your group has made a pre-payment deposit and some members do not show up, they will lose their deposits.

Gratuities to the guide/driver are not included in the tour price.

D. Changes

All changes (routes, number of participants, times etc) to confirmed tours are subject to availability and must be requested by the User at least 48 hours before the tour depature time.We try to accommodate all requests for changes and, as a general rule, there is no extra fee for changing your booking if you do it at least 48 hours before your tour.


E. Disclaimer

Please be aware that our tours take you to the outdoors and in different weather conditions. When booking a tour you acknowledge that participation takes place at your own risk and insurance is not provided as part of the service.

If a passenger shows up intoxicated or is offensive towards other participants of the tour or the tour guide, we have the right to exclude them from the group. In case our property is damaged by your misuse you’ll be responsible for covering the repair costs.

All our tours are in ENGLISH.

F. Other

Guests with mobility challenges – Please consult us for assistance with selecting a tour best suited for you. Most tour itineraries/vehicles can be altered to fit your needs and requirements.

Minors – We are pleased to offer a discount for travelers with a young family as follows: children 3 years old and younger are free and infant seats are available on request during the booking, 15% discount is available for ages 4-12. Kindly please note, all children under the age of 18 must be accompanied by at least 1 adult 18 years or older in order to participate in our tour programs.

Privacy Policy

What personal data we collect and why we collect it

A. Who we are

This Privacy Policy governs the manner in which RA Inspire OÜ (“We”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.privatetoursinestonia.com website (“Site”).

For additional information, contact us at help@privatetoursinestonia.com.

B. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

C. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

D. Cookies

Our Site may use “cookies” to enhance User experience. As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

E. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

F. Storage time of your personal data

We process your personal data as little as possible. Your personal data will not be stored for longer than necessary for processing. We review your personal data periodically, after every 5 years.

G. Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

H. Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

I. Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

J. We may collect and use Users personal information for the following purposes:

To run and operate our Site. We may need your information display content on the Site correctly.

To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site. We may use feedback you provide to improve our products and services.

To run a promotion, contest, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

K. Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, etc. will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

L. Your acceptance of these terms

We may collect and use Users personal image/appearance during the service provided (tours purchased from privatetoursinestonia.com) in a visual/audio/audiovisual form, including, but not limited to, photographs, videos, digital images, renderings, voices, or accompanying written descriptions, which may be edited and used together with the work of other authors and/or individuals with or without my name, and published in multilingual channels, including, but not limited to, privatetoursinestonia.com, rainspire.ee, YouTube, Vimeo, Facebook, Instagram, Twitter, Flickr, as well as distributed to the partners of RA Inspire OÜ with the aim of presenting Estonia as a travel destination. Legal basis for data processing is article 6 paragraph 1 clause a) of the GDPR I.e. consent of the data subject.

We have the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 
If you are a resident of the EU, the GDPR provides you with certain rights regarding your personal information. If you wish to exercise these rights, send your request via email: help@privatetoursinestonia.com. Note that we may ask to verify your identity before we can begin processing your request.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

There is a complete privacy policy available on our website.